Frequently Asked Questions
Everything you need to know about your BootBuddy experience
How do I find my perfect boot size?
We recommend checking our detailed Size Guide located on each product page. Most of our boots run true to size, but we suggest sizing up a half size if you plan to wear thick winter socks.
What is your return policy for footwear?
We offer a 30-day return policy. Boots must be in their original, unworn condition with the box intact. We recommend trying them on a carpeted surface to avoid scuffing the soles.
Are BootBuddy products made from genuine leather?
Yes, we use premium, ethically sourced full-grain leather and high-quality suedes. Detailed material specifications for each style can be found in the product description.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their boots sooner.
Do you offer a warranty on your boots?
Every pair of BootBuddy boots comes with a 6-month limited warranty covering manufacturing defects in materials and workmanship.
How should I care for my new boots?
To prolong the life of your boots, we recommend using a weather-protectant spray before your first wear and using a cedar shoe tree to maintain the shape and absorb moisture.